Order Cancellation and Return Policy

At Kipfit.co, we are committed to ensuring a smooth and satisfactory shopping experience for our customers in Singapore and Malaysia. We understand that sometimes you may need to cancel or return an order. Our Order Cancellation and Return Policy is designed to be clear and convenient for you.

Order Cancellation

Before Shipment

If you need to cancel your order before it has been shipped, please contact our Customer Service team as soon as possible. You can reach us via email at support@kipfit.co or call us at +65-8840 7804 (Singapore) or +60-102636520 (Malaysia). We will process your cancellation request and issue a full refund.

After Shipment

If your order has already been shipped, you may still cancel it, but you will need to follow our return process once you receive the product. Please note that shipping charges may apply, which will be deducted from your refund.

Return Policy

Eligibility

To be eligible for a return, your item must be:

Unused and in the same condition as when you received it.
In its original packaging.
Accompanied by the receipt or proof of purchase.

Non-Returnable Items

Certain items are non-returnable, including:

Perishable goods such as supplements.
Personalized or custom-made products.
Gift cards.

Return Process

Initiate a Return: Contact our Customer Service team within 14 days of receiving your order to initiate a return. Provide your order number, the reason for the return, and any supporting photos if the item is damaged or defective.
Receive Return Authorization: Our team will review your request and, if approved, will provide you with a Return Authorization (RA) number and return instructions.
Ship the Item: Securely pack the item and include the RA number inside the package. Ship the item to the return address provided. We recommend using a trackable shipping service to ensure your return is received.
Inspection and Refund: Once we receive your return, we will inspect the item. If the return is approved, we will process your refund within 7-10 business days. The refund will be issued to your original method of payment.

Exchanges

If you need to exchange an item for a different size, color, or model, please follow the return process and place a new order for the desired item.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or a full refund, including any shipping charges incurred.

Contact Us

For any questions or assistance with your order cancellation or return, please reach out to our Customer Service team:

Email: support@kipfit.co
Phone (Singapore): +65-8840 7804
Phone (Malaysia): +60-102636520

Thank you for shopping with Kipfit.co. We appreciate your business and are committed to providing you with the best service possible.